Shipping policy

Last Updated: July 6, 2026
Thank you for choosing Vélia. We are dedicated to delivering our elegant, curated pieces to you in a safe, secure, and timely manner. Below you will find the details of our shipping procedures, timelines, and policies.
1. Order Processing Times
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking details as soon as your package has been handed over to our shipping carrier.
2. Domestic & International Shipping Rates
We aim to make your premium shopping experience as seamless as possible:
  • International Shipping: Shipping charges for international orders will be automatically calculated and displayed at checkout based on your delivery destination.
3. Estimated Delivery Times
Delivery times depend entirely on your location and the selected shipping method:
  • Local/Domestic Deliveries: Typically take 2 to 5 business days after the order has been processed.
  • International Deliveries: Typically take 7 to 14 business days, depending on the customs clearance processes of the destination country. [1, 2]
Please note: Delivery delays can occasionally occur due to peak shopping seasons, customs delays, or unforeseen logistical issues beyond our control.
4. Shipment Tracking
Once your package is shipped, you will receive an email containing a tracking number and a direct link to monitor your delivery. Please allow up to 24 hours for the tracking system to update and show active information.
5. Customs, Duties, and Taxes
For international shipments, Vélia is not responsible for any customs fees, import duties, or local taxes applied to your package by your country's customs office. All fees imposed during or after shipping are the sole responsibility of the customer.
6. Wrong Address & Delivery Issues
  • Please double-check your shipping address carefully before finalizing your payment. We cannot change the shipping details once the package has left our fulfillment center.
  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the reshipping costs.
7. Damaged or Lost Packages
If your order arrives damaged, or if it is marked as delivered but you have not received it, please contact our support team immediately at the email address below. Please keep all packaging materials and damaged goods before filing a claim.