Returns & Exchanges Policy
1. Return Window
We accept returns and exchange requests within 14 days from the date your package was delivered. After 14 days, unfortunately, we cannot offer you a refund or exchange.
2. Return Conditions
To be eligible for a return or exchange, your item must meet the following criteria:
- It must be unworn, unwashed, and unused.
- It must be in its original condition with all tags, labels, and protective packaging fully intact.
- For hygiene reasons, certain products like earrings, lingerie, bodysuit items, or cosmetics cannot be returned or exchanged unless they arrive damaged.
3. How to Start a Return
- Send an email to our support team at Vélia@support.com with your Order Number and the reason for the return.
- Our team will review your request and send you the return shipping instructions within 48 hours.
- Securely pack your items and send them back to our fulfillment center using the provided instructions. [1]
4. Refunds & Processing
Once your return is received and inspected by our quality control team, we will send you an email notification.
- If approved, your refund will be processed immediately.
- The funds will be credited back to your original payment method or issued as store credit, depending on your choice.
- Please allow 5 to 10 business days for the refund to reflect in your account, depending on your bank.